The small matters do matter
“I just had to come over here and tell you what your child just did,” I said. This comment in itself was extremely well received because I had mistaken the grandmother for the mother.
But I was far from finished.
“Your grandchild just held the door open for me coming out of the store and when I thanked her, she replied, ‘Yes, ma’am, you are welcome.’” The grandmother beamed. She told me how hard it was to teach children good manners and respect for their elders when there were so many negative influences in modern society.