Customers should have choices
Early on in my business school career, a professor emphasized that in order to succeed at business we’d have to stop thinking like consumers. I’ve been in business school long enough that I am really starting to see the business side of things. I’d hope so, considering I’ll finish up classes next quarter.
But, having been a consumer my entire life makes it difficult to shake the habit. Especially when it seems that companies aren’t really considering loyal customers’ best interests.