DEAR HARRIETTE: I asked for recommendations for hair stylists on social media. Someone messaged me that she was launching a hair business and showed me some of her work. I liked it, so I scheduled an appointment for a simple hair dye and trim. The style can take anywhere from two to three hours, but I was at the shop for more than four hours. I was the only customer. The color was completely wrong, and I hated it. She gave me a discount for the appointment since I didn’t like it.
