DEAR HARRIETTE: My cousin helped me move into my new apartment recently. He offered to put up a few shelves and mount my TV to the wall. He told me he could handle it on his own and that I should unpack. While I was home alone the next day, I heard a big crash. The TV had fallen off the wall, and the wall and TV were completely ruined. I called my cousin to tell him what happened and haven’t heard back. Weeks have passed, and I had to pay a lot of money to repair the wall, purchase a new TV and pay for correct mounting.